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TRAINING & CERTIFICATIONS

Custom Training Built for Your Team’s Success

30+ Call Center Training Programs Customized for Your Unique Needs
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Custom Training & Certifications

Insite delivers targeted training and certifications for contact centers and back-office teams, whether you need to enhance your in-house program or fully outsource it. Our courses tackle your specific operational challenges to boost performance and results.
  • Interactive virtual, self-paced, and in-person training options
  • Role-specific courses designed for agents, supervisors, and leaders
  • Create a custom training plan with 30+ courses tailored to your industry and business needs

Features

  • Personalized Curriculum
  • Engaging Delivery Methods
  • Expert Instruction
  • Tailored Pricing

Insite’s Training Content & Delivery is Customized for Your Specific Team Needs

30+ Customized Call Center Training Courses

Our call center training courses are fully customized to meet your team’s unique operational needs, culture, platforms, and business goals.

Guaranteed Improvement Before Achieving Certifications

Our contact center training programs include frequent checkpoints where trainees must exhibit their growth before proceeding to the next lesson.

Diverse Methods of Training Delivery & Engagement

We offer in-person and virtual call center training programs, providing an engaging environment that incorporates role-playing, gamification, simulations, open discussion, side-by-side learning, computer-based training, and more.

Call Center Training Optimization & Retention Tools

Tools to optimize long-term training retention and utilization, monitor and score facilitation efficiency, and identify training gaps for resolution before contact center performance is affected.

Reproduce Our Training Programs In-House

Train-the-Trainer enables your facilitators to reproduce our contact center training programs in-house.

Drive Results Across Your Organization — Over 30 Customizable Training Courses Tailored for Every Role, from Agents to Directors!​

Customer Service, Quality & Sales Training

Upskill employees and agents enterprise-wide to optimize the contact center customer journey, deliver the highest caliber of customer service, boost sales, and develop an exceptional quality program to become the benchmark of excellence in your industry.

Coaching & Leadership Development Training

Empower your leaders and trainers with the skills required to coach employees for continuous improvement, develop high performers and industry experts, and drive breakthrough call center performance across your organization.

Operations & Process Optimization Training

Develop the strategic business management programs and processes needed to optimize call center operations for efficiency, engagement, and scalability.

Workforce Management Training

Turn your call center WFM programs and tools into a highly effective and intuitive contact center forecasting, capacity planning, scheduling, and intraday management model that enables productivity, efficiency, and cost savings.

Knowledge Management & Information Technology Training

Design, implement, and optimize your information and knowledge base technologies and processes into key drivers of exceptional customer engagement and employee performance.

Change Management Training

With Insite’s Change Management Training courses, you’ll master the art of planning, communicating, implementing, and scaling change within your contact center environment.

Contact Center Sigma & Human Operations Training

Drive unprecedented efficiency to exceed performance goals with our proprietary Human Operations Contact Center Training (CCHOPS) curriculums. These call center training programs focus on high-impact strategies for improvement by applying Lean, Six, and Human Sigma principles and other proven methodologies to the unique world of contact centers.

Reporting & Analytics Training

Learn how to capture the correct data, visualize impact, and conduct analyses to identify the root cause of operational challenges. With our Reporting & Analytics Training Programs, you’ll discover how to turn data into actionable solutions for greater contact center performance and revenue and build a roadmap for continuous improvement.

Vendor Management Training

With our Vendor Management Training courses, you’ll discover how to establish and manage efficient call center vendor relationships and contracts that support your organizational initiatives and promote business acceleration.

Insite customer success stories.

31%

CUSTOMER STORY

Customized training led to a 31% increase in agent sales within just 30 days.

1 week

CUSTOMER STORY

Custom services and sales training reduced agent speed-to-competency by 1 week.

$2.5m

CUSTOMER STORY

$2.5 million in savings within customer service sector while reducing AHT by 1 minute.

Custom training built for your team's success.

Your operations are unique. Your call center
training should be too.

SCHEDULE A DISCOVERY CALL TODAY

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