Quality Solutions
Best-in-class companies track quality assurance and customer satisfaction (CSAT). Both are fundamental building blocks of a call center. The goal is to have them closely
July 26, 2022
Best-in-class companies track quality assurance and customer satisfaction (CSAT). Both are fundamental building blocks of a call center. The goal is to have them closely
Evaluating a contact center for merger or acquisition? Paint a precise picture of what’s happening in the organization by collecting accurate and complete information. These
Many BPO companies do a great job meeting every customer support or outsourcing service expectation. But what if yours does not? We will share the
Effective call center operations require change management strategies. While 70% of these initiatives may fail, essential success strategies can enormously boost the odds of success.
As companies embrace hybrid and remote work environments, they face a new challenge: keeping remote employees engaged and happy. We examined benchmark data and found
Improve employee engagement by implementing these three strategies and create a competitive advantage for leaders within the contact center industry. What is Employee Engagement? Employee
Insite completed construction of its new, 13,000 square foot headquarters on June 21, 2021. We moved in a few days later. This short video provides
Ribbon cutting event marks start of new era. CAPE CORAL, FL 6/29/21– Insite Managed Solutions, a global consulting firm specializing in improving corporate efficiencies while
Insite provides a variety of contact center consulting services. Our dedicated consultants support these services. They bring years of industry experience and extensive volumes of
