Training & Certifications
Empathy plays a vital role in shaping your customer experience. When companies prioritize empathetic customer service, even simple interactions can leave a lasting impact and
August 16, 2023
Empathy plays a vital role in shaping your customer experience. When companies prioritize empathetic customer service, even simple interactions can leave a lasting impact and
Training is the foundation upon which exceptional call center operations are built. When your contact center employees are equipped with the right operational knowledge, skills,
Organizations seeking to improve their knowledge management processes face a vast array of knowledge base and optimization tools. Here, we look at how to choose
Completing a knowledge management assessment allows you to gauge the efficacy of your current system and identify areas of opportunity. Throughout the evaluation process, you’ll
The basis of a knowledge management system is that it is efficient, predictive, and all-encompassing — but a knowledge platform needs structure and control for
When it comes to Knowledge Management, the old adage rings true; “it takes a village.” Building a knowledge management system requires collaboration between various departments
The Impacts of Employee Experience on Contact Center Performance The employee experience is becoming increasingly important in the modern workplace. Companies recognize that providing their
Candidate experience is one of the most critical influences in successfully taking top talent from application to offer. With endless employment opportunities available to those
Your Interactive Voice Response system (IVR) is your first and most critical opportunity to impress and support your customers from the moment they establish contact.
Employee attrition is a significant problem for businesses of all sizes, yet retention’s most influential factors often go overlooked. It’s like an iceberg: the levers
Employee Appreciation Day is the perfect opportunity to express gratitude for a job well done and promote greater workplace culture. On March 3, plan for
As experts in contact center operations, there is one question we hear every day: “How do we cultivate an outstanding customer experience and meet our
