JOURNEY MAPPING
Uncover Hidden Opportunities. Transform Your Business.
Pinpoint friction points in your business processes to unlock
sustainable growth
Process & Journey Mapping Assessments
Your employee and customer experiences are shaped by every
process, policy, and interaction. But inefficiencies hide in plain sight.
Our Insite MegaMap® and MiniMap® assessments provide a clear,
visual blueprint of your business, offering a human-centered approach
to uncover what’s working, what’s not, and where to focus for
maximum impact. We help you pinpoint exactly where these pain
points are costing your business:
- Bottlenecks and resource waste hurt efficiency and profitability
- Customers feel friction when processes don’t align with their needs
- Growth stalls when operations aren’t built to scale
- Leaders can’t make informed decisions without a clear picture of current-state processe
Features
- Guaranteed 3x ROI
- Actionable Recommendations
- Data-Driven Blueprint
- Identify Root-Cause Inefficiencies
- Optimize CX & EX
See the Full Picture with MegaMap®
The MegaMap® is a comprehensive, end-to-end assessment that visualizes
your entire customer and employee journey. We analyze your core functional
areas to deliver a detailed, strategic roadmap with 60 to 80 actionable
recommendations. This is the blueprint for a large-scale business
transformation, designed to deliver a 3x return on your investment.
Key Benefits:
- Full-Scale Visual of Operations
- Comprehensive, Data-Driven Insights
- Strategic Roadmap for All Departments
- Identifies Synergistic Opportunities
- Guarantees Scalable Solutions
Top Company
4.7
Client Ratings
Top Company
4.7
Client Ratings
Focus Where It Counts with MiniMap®
The MiniMap® is a targeted assessment that zeroes in on a specific process,
department, or customer channel. Ideal for addressing a critical, high-priority
challenge, the MiniMap® uses deep data analytics to provide focused insights
and targeted recommendations. It’s the perfect solution for quickly resolving
inefficiencies and achieving a rapid 3x ROI in a single area
Key Benefits:
- Targeted Problem Resolution
- Quick Turnaround & Implementation
- StrategiFocused Recommendations for a Specific Areac Roadmap for All Departments
- Elevates a Key Customer or Employee Experience
- Provides a Clear Path for Profitability
Case Study
Real Results From Insite Journey Mapping
A Multi-Million Dollar Roadmap for University Operations
A for-profit university was facing significant operational challenges and performance gaps with a new CCaaS platform. After a comprehensive assessment, Insite provided a clear, actionable roadmap to optimize their contact center performance, improve student experience, and unlock
substantial ROI.
IN ANNUAL SAVINGS
$
m+
INCREASE IN FCR
%
INCREASE IN EFFICIENCY
0
%
Ready to see what’s possible?
Stop guessing where inefficiencies are
hiding. Our journey maps show you exactly
where to focus—and how to transform.
